POPI ACT PROTECTION
Ensuring the integrity and confidentiality of personal information in accordance with South African regulations.
Lions Heart Holdings – Protection of Personal Information (POPIA)
Lions Heart Holdings respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.
This page explains how we collect, use, store, protect, and process personal information when you engage with Lions Heart Holdings through our website, business operations, enquiries, quotations, supplier relationships, recruitment processes, and service delivery activities.
WHO WE ARE
Lions Heart Holdings is a South African-owned business operating within sectors including:
- Mining Support Services
- Civil Construction
- Plant & Equipment Hire
- Hydro Vacuum Services
- Industrial Operational Support
As part of our business activities, we may collect and process personal information required to conduct lawful and efficient operations.
INFORMATION WE MAY COLLECT
We may collect the following categories of personal information:
Identity Information
- Full name
- ID number (where legally required)
- Company name
- Job title
Contact Information
- Email address
- Telephone number
- Physical/business address
Business Information
- Quotation requests
- Contractual details
- Project information
- Supplier registration information
Website Information
- IP address
- Browser/device information
- Cookies and analytics data
- Website enquiry submissions
Recruitment Information
Where applicable:
- CVs / resumes
- Qualifications
- Employment history
- References
HOW WE COLLECT INFORMATION
We may collect personal information through:
- Website contact forms
- Quote request forms
- Direct email communication
- Telephone calls
- Supplier onboarding documents
- Employment applications
- Contracts and project engagements
- Cookies and website analytics tools
WHY WE PROCESS YOUR INFORMATION
We process personal information for lawful business purposes, including:
- Responding to enquiries
- Preparing quotations and proposals
- Delivering services and managing projects
- Supplier and subcontractor management
- Recruitment and employment processes
- Billing and financial administration
- Legal and regulatory compliance
- Site access and safety administration
- Improving our website and customer experience
We only process information where there is a lawful basis to do so.
SHARING OF INFORMATION
We may share information only when reasonably necessary, including with:
- Internal authorised personnel
- Accountants, auditors, and professional advisors
- IT service providers and website providers
- Regulatory bodies where legally required
- Clients or contractors where operationally necessary
- Insurers or legal representatives where applicable
We do not sell personal information to third parties.
DATA SECURITY
Lions Heart Holdings takes reasonable technical and organisational measures to protect personal information against:
- Loss
- Theft
- Unauthorised access
- Misuse
- Unlawful disclosure
- Destruction or damage
These measures may include access controls, secure systems, password protection, restricted document handling, and internal confidentiality procedures.
DATA RETENTION
We retain personal information only for as long as necessary to:
- Fulfil the purpose for which it was collected
- Meet contractual obligations
- Comply with tax, labour, safety, or legal requirements
- Resolve disputes or enforce agreements
When no longer required, information will be securely deleted or destroyed where appropriate.
YOUR RIGHTS UNDER POPIA
You may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Object to certain processing activities
- Request deletion where legally permissible
- Withdraw consent where consent was relied upon
- Lodge a complaint with the Information Regulator of South Africa
COOKIES & WEBSITE TRACKING
Our website may use cookies or similar technologies to:
- Improve website functionality
- Analyse visitor activity
- Enhance user experience
- Support security functions
You may disable cookies in your browser settings, although some functionality may be affected.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. Lions Heart Holdings is not responsible for the privacy practices or content of external websites.
CHILDREN’S INFORMATION
Our website and services are intended for business and professional use. We do not knowingly collect personal information from children without lawful basis or consent where required.
POPIA ENQUIRIES & REQUESTS
If you would like to access your information, correct your data, object to processing, submit a privacy concern, or request deletion where applicable, please contact us through our official website contact page or designated company communication channels.
UPDATES TO THIS NOTICE
Lions Heart Holdings may update this POPIA Notice from time to time to reflect legal, operational, or technological changes. Updated versions will be published on this page.
OUR COMMITMENT
Lions Heart Holdings is committed to responsible data handling, transparency, and protecting the privacy of clients, employees, suppliers, and members of the public.
We treat personal information with the same seriousness we apply to safety, operational discipline, and professional integrity.